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Risk Communication in Healthcare: The Management of Misunderstandings.

Monica Consolandi1, Simone Magnolini2, Mauro Dragoni1

  • 1Fondazione Bruno Kessler, Trento, Italy.

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|February 2, 2026
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Summary

Effective healthcare risk communication requires understanding implicit nuances in doctor-patient dialogue. Current models fail to capture these subtleties, especially in sensitive diagnoses like pancreatic cancer.

Keywords:
DialoguesDigital healthMisunderstandingRisk communication

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Area of Science:

  • Linguistics
  • Medical Communication
  • Philosophy of Language

Background:

  • Healthcare risk communication is complex and prone to patient-provider misunderstandings.
  • Implicit communication nuances in pre-operative discussions pose a significant challenge.
  • Existing models struggle to identify communication breakdowns in medical contexts.

Purpose of the Study:

  • To analyze implicit communication in doctor-patient interactions using pragmatic analysis.
  • To investigate misunderstandings in pre-operative risk discussions, focusing on pancreatic cancer diagnoses.
  • To evaluate the efficacy of current models in detecting communication gaps.

Main Methods:

  • Pragmatic analysis of language.
  • Empirical analysis of gathered data from doctor-patient interactions.
  • Scrutiny of pancreatic cancer diagnosis dialogues.

Main Results:

  • Current state-of-the-art models are inadequate for identifying misunderstandings in healthcare dialogues.
  • Implicit communication nuances are critical but often overlooked in risk discussions.
  • Pancreatic cancer diagnosis communication highlights significant challenges.

Conclusions:

  • Further research is needed to improve risk communication strategies in healthcare.
  • Developing models sensitive to pragmatic nuances is essential for better patient understanding.
  • Enhanced understanding of implicit communication can reduce medical errors and improve patient outcomes.