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Expert Views on Criteria for Evaluation of Human Factors Methods: Qualitative Interview Study
Selvana Awad1,2, Rachel Begg2, Thomas Loveday2
1The University of Sydney, Camperdown, Sydney, Australia.
JMIR Human Factors
|February 3, 2026
Summary
Human factors (HF) methods are crucial for safe health IT design but lack evaluation. This study identified 5 key criteria and 28 subcriteria to create a framework for evaluating HF methods in real-world projects.
Area of Science:
- Human-Computer Interaction
- Ergonomics
- Health Informatics
Background:
- Human factors (HF), also known as ergonomics, examines human-system interactions and is vital in safety-critical sectors like aviation and manufacturing.
- While HF methods offer potential for safe health IT design, their evaluation for effectiveness and feasibility in this domain remains limited.
Purpose of the Study:
- To identify essential criteria for evaluating HF methods in practical projects.
- To develop a framework for assessing the effectiveness and suitability of HF methods within health IT.
Main Methods:
- A qualitative, descriptive study design was employed.
- Semistructured interviews were conducted with 21 HF experts from academic and practitioner roles across health and non-health industries.
- Thematic analysis was used to analyze interview data.
Main Results:
- Participants rarely evaluated methods routinely but could articulate evaluation criteria when prompted.
- A total of 5 high-level criteria and 28 subcriteria for method evaluation were identified.
- Key criteria included effectiveness, efficiency, ease of use, acceptability, and impact on the solution.
Conclusions:
- A framework for evaluating HF methods in real-world health IT projects was proposed based on the identified criteria.
- This framework aims to help organizations optimize HF method application, enhance outcomes, and build internal HF capabilities, especially where expertise is scarce.
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