A Digital Roadmap for Primary Care in East Toronto

Area of Science:

• Health Informatics
• Digital Health Ecosystems
• Primary Care Innovation

Background:

• Addressing the challenge of connecting unattached residents with primary care.
• Recognizing the need for innovative solutions in healthcare access.
• Identifying fragmentation in current healthcare delivery models.

Purpose of the Study:

• To co-develop a multi-year digital roadmap for connecting residents to team-based primary care.
• To operationalize the vision of the Primary Care Action Team (PCAT).
• To create a scalable and sustainable digital access ecosystem.

Main Methods:

• Collaborative development of a digital roadmap with the East Toronto Health Partners (ETHP) Ontario Health Team (OHT).
• Leveraging stakeholder engagement sessions to inform roadmap design.
• Integrating primary care, community, and hospital partners.

Main Results:

• A comprehensive digital roadmap designed to connect over 300,000 residents to primary care.
• Demonstration of how Ontario Health Teams (OHTs) can integrate existing assets.
• Development of a human-centered digital access ecosystem.

Conclusions:

• The digital roadmap provides a scalable and sustainable model for improving primary care access.
• Ontario Health Teams (OHTs) are pivotal in reducing healthcare fragmentation through digital integration.
• The initiative fosters a more connected and patient-centered healthcare experience.