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Reminders that chatbots are not human can be risky
Linnea I Laestadius1, Celeste Campos-Castillo2
1Zilber College of Public Health, University of Wisconsin-Milwaukee, Milwaukee, WI, USA.
Abstract:
Concerns about mental and physical health harms from chatbots are prompting policies mandating ongoing reminders that chatbots are not human. While well-intended, evidence suggests that reminders may be either ineffective or harmful to users. Discovering how to best remind people that chatbots are not human is a critical research priority.
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