Developing a safe culturally competent framework in a multicultural hospital through participatory action research:...

Area of Science:

• Healthcare Management
• Cross-cultural Communication
• Patient Safety

Background:

• Increasingly multicultural healthcare settings necessitate culturally competent care.
• Cultural factors significantly impact patient care quality and outcomes.
• Assessing health professionals' preparedness for diverse patient interactions is crucial.

Purpose of the Study:

• To identify strategies used by healthcare professionals for culturally diverse patients.
• To evaluate the effectiveness and origin (training vs. experience) of these strategies.
• To develop culturally competent and congruent care protocols and training programs.

Main Methods:

• Participatory Action Research (PAR) methodology employed across five stages.
• Sample of approximately 20 healthcare professionals from a regional hospital.
• Analysis based on Taylor and Bogdan's criteria, incorporating patient feedback.

Main Results:

• The study is protocol-based and ongoing; specific results are pending.
• Participatory Action Research aims to empower professionals and integrate diverse perspectives.
• The research is expected to yield practical insights into culturally sensitive healthcare delivery.

Conclusions:

• The research protocol aims to produce evidence-based best practices.
• Findings will inform the development of manuals, protocols, and workforce training.
• The ultimate goal is to improve patient safety through enhanced cultural competence.