A Comprehensive Approach for Assessing the Impact of Ambient Documentation

Workforce challenges are a significant issue facing many healthcare organizations.¹ One variable contributing to this market dynamic is provider burnout, which remains high and is largely driven by administrative demands that continue to increase.² Healthcare organizations are rapidly adopting enabling digital capabilities, such as generative artificial intelligence (AI) technologies, that have the potential to decrease administrative burden. One such tool is ambient documentation, which aims to make clinical documentation workflows smarter and more efficient. In September 2024, ambient documentation became the first broad clinical use of generative AI at Geisinger, when the technology was deployed to 100 ambulatory providers. This paper outlines Geisinger's evaluation and implementation approach to ambient documentation and the impact this technology has made on administrative burden, provider burnout, and patient experience.