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Evaluating a Social Robot Reception Service in an Italian Geriatric Hospital (HOSPER Study): Protocol for a Usability

Giulio Amabili1, Arianna Sgolastra1, Arianna Margaritini1

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This study pilots humanoid robots Nao and Pepper in a geriatric hospital

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Area of Science:

  • Geriatric Medicine
  • Robotics in Healthcare
  • Human-Computer Interaction

Background:

  • Humanoid robots like Nao and Pepper enhance communication and engagement in healthcare settings.
  • Robots have expanded roles in healthcare, including remote monitoring and infection risk reduction.
  • This study investigates integrating Nao and Pepper robots into a geriatric hospital's reception area.

Purpose of the Study:

  • To develop and assess an innovative reception service using humanoid robots at the IRCCS INRCA in Ancona, Italy.
  • To evaluate the perceived quality, usability, human-robot interaction, user experience, and technical performance of the robotic reception service.
  • To determine the feasibility of implementing robot-mediated reception services in geriatric care.

Main Methods:

  • The HOSPER study is a feasibility pilot project involving 200 older adults at IRCCS INRCA.
  • Nao and Pepper humanoid robots will provide reception and orientation services.
  • Data collection includes demographics, cognitive/functional status, usability, perceived quality, and human-robot interaction indicators.

Main Results:

  • Recruitment and data collection are scheduled from January 2025 to December 2025.
  • Results on the feasibility of a robotic reception service in a geriatric hospital are expected in 2027.

Conclusions:

  • The HOSPER study assesses the feasibility of a robot-mediated reception service in a geriatric hospital.
  • Key focus areas include recruitment, completion rates, user acceptability, and perceived service quality.
  • Usability and user experience evaluations will guide future developments and improvements for robotic healthcare solutions.