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Co-Creating a Digital Learning Platform for Cross-Sectoral Virtual Consultations: An Action Research Study.

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Summary

This study co-created a digital training program for healthcare professionals, patients, and families to improve virtual consultations. The developed platform enhances communication and technical skills for effective cross-sectoral virtual care.

Keywords:
action researchcross‐sectoral coordinationdigital competenceeducationtrainingvirtual consultations

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Area of Science:

  • Digital Health Education
  • Healthcare Professional Training
  • Patient Engagement

Background:

  • Virtual consultations are increasingly important in healthcare.
  • Effective cross-sectoral collaboration requires specific digital and communication skills.
  • Engaging patients and families in training is crucial for successful virtual care implementation.

Purpose of the Study:

  • To co-create a digital education and training program for healthcare professionals, patients, and families.
  • To prepare stakeholders for effective participation in cross-sectoral virtual consultations.
  • To develop a transferable model for integrating virtual consultations into healthcare education.

Main Methods:

  • Action research involving three iterative workshops with diverse healthcare professionals, patients, relatives, and researchers.
  • Thematic analysis of data from group discussions, field notes, and visual materials.
  • Utilized the Calgary-Cambridge guide to inform the communication framework.

Main Results:

  • Identified essential competencies in communication, technical proficiency, meeting leadership, and patient engagement.
  • Developed eight learning modules and an explainer video for an accessible digital training platform.
  • Stakeholder feedback confirmed the program's relevance, usability, and potential for broader implementation.

Conclusions:

  • Collaborative, practice-based co-creation effectively develops digital and communicative competencies across healthcare sectors.
  • The resulting digital platform offers a transferable model for future healthcare education and virtual consultation integration.
  • Active patient and relative participation significantly contributed to patient-centered communication and platform development.