Neural network-driven user behavior forecasting and personalized recommendation in power marketing

Liang Yu1, Yuanshen Hong1, Zhixin Liu1

  • 1State Grid Beijing Electric Power Company Customer Service Center, Beijing, China.

Plos One
|March 18, 2026
PubMed
Summary

This study introduces a novel neural network model for personalized power marketing recommendations. It significantly improves prediction accuracy and customer experience by dynamically adapting to user behavior, outperforming traditional methods.