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Neural network-driven user behavior forecasting and personalized recommendation in power marketing
Liang Yu1, Yuanshen Hong1, Zhixin Liu1
1State Grid Beijing Electric Power Company Customer Service Center, Beijing, China.
Plos One
|March 18, 2026
Summary
This study introduces a novel neural network model for personalized power marketing recommendations. It significantly improves prediction accuracy and customer experience by dynamically adapting to user behavior, outperforming traditional methods.
Area of Science:
- Artificial Intelligence
- Power Systems Engineering
- Data Science
Background:
- Smart grids and complex power marketing necessitate accurate user behavior prediction and personalized recommendations.
- Existing methods struggle with data sparsity, cold-start issues, fixed strategies, and adapting to dynamic user behavior, impacting recommendation accuracy and customer experience.
Purpose of the Study:
- To propose a novel neural network model for enhanced user behavior prediction and personalized recommendation in power marketing.
- To address limitations of current methods, including data sparsity and inability to adapt to dynamic user behavior.
Main Methods:
- Utilized Graph Convolutional Networks (GCN) to model user-product interactions.
- Employed Deep Deterministic Policy Gradient (DDPG) for dynamic recommendation strategy optimization.
- Integrated Multi-Layer Perceptron (MLP) for user behavior prediction.
Main Results:
- The proposed model demonstrated significant improvements in recommendation precision, recall, and AUC compared to traditional methods.
- Achieved an average improvement of 5.4% in Precision, 7.7% in Recall, and 3.3% in AUC over state-of-the-art methods.
- GCN, DDPG, and MLP integration enhanced handling of multi-dimensional user behaviors and real-time feedback adaptation.
Conclusions:
- The neural network model offers a more accurate, personalized, and dynamic approach to user behavior prediction and recommendation in power marketing.
- The model enhances customer experience and improves overall business efficiency in the power marketing sector.