Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Video

Updated: Mar 24, 2026

An Anatomical Study of Nerves at Risk During Minimally Invasive Hallux Valgus Surgery
15:04

An Anatomical Study of Nerves at Risk During Minimally Invasive Hallux Valgus Surgery

Published on: February 17, 2018

13.1K

Characterizing Negative Online Reviews in Hand Surgery.

Lawrence J Lin1, Eric Mai2, Rae Lan1

  • 1Department of Orthopedic Surgery, NYU School of Medicine, NYU Langone Health, New York, New York.

Journal of Wrist Surgery
|March 23, 2026
PubMed
Summary

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

Introduction & Successful Bionic Reconstruction Necessitates Authentic and Intentional Multidisciplinary Care.

Hand clinics·2026
Same author

Bionic Reconstruction of the Upper Extremity.

Hand clinics·2026
Same author

Discrepancy Between Global-Specific and Disease-Specific Outcome Measures Following Cervical Spine Surgery.

Clinical spine surgery·2026
Same author

Rheumatoid Arthritis in the Cervical Spine: An Updated Review of Epidemiology, Imaging, and Surgical Indications.

Spine surgery and related research·2026
Same author

Current diagnostic methods for detecting avascular necrosis and irreversible bone death of the proximal pole of the scaphoid: a systematic review.

The Journal of hand surgery, European volume·2026
Same author

Factors associated with conversion of outpatient total shoulder arthroplasty to inpatient.

Journal of shoulder and elbow surgery·2026

Patient reviews on physician websites often focus on nonclinical issues. Hand surgeons should prioritize bedside manner and office efficiency to improve online ratings and patient satisfaction.

Area of Science:

  • Orthopaedic Surgery
  • Patient Experience
  • Online Reputation Management

Background:

  • Physician review websites are readily accessible resources for patients seeking medical care.
  • Understanding patient dissatisfaction is crucial for healthcare providers.

Purpose of the Study:

  • To characterize negative online reviews of hand surgeons.
  • To identify factors contributing to low ratings on popular review platforms.

Main Methods:

  • A random sample of 500 hand surgeons from the American Academy of Orthopaedic Surgeons (AAOS) directory was selected.
  • One-star reviews from Healthgrades.com, Vitals.com, and RateMDs.com were analyzed.
  • Complaints were categorized into clinical and nonclinical factors.
Keywords:
hand surgeon ratingsnegative ratingsone-star reviewonline reviewsphysician review websites

More Related Videos

Autologous Microfractured and Purified Adipose Tissue for Arthroscopic Management of Osteochondral Lesions of the Talus
07:24

Autologous Microfractured and Purified Adipose Tissue for Arthroscopic Management of Osteochondral Lesions of the Talus

Published on: January 23, 2018

11.0K

Related Experiment Videos

Last Updated: Mar 24, 2026

An Anatomical Study of Nerves at Risk During Minimally Invasive Hallux Valgus Surgery
15:04

An Anatomical Study of Nerves at Risk During Minimally Invasive Hallux Valgus Surgery

Published on: February 17, 2018

13.1K
Autologous Microfractured and Purified Adipose Tissue for Arthroscopic Management of Osteochondral Lesions of the Talus
07:24

Autologous Microfractured and Purified Adipose Tissue for Arthroscopic Management of Osteochondral Lesions of the Talus

Published on: January 23, 2018

11.0K

Main Results:

  • 1,848 one-star reviews were analyzed.
  • Nonclinical complaints (73.6%) were more common than clinical complaints.
  • Bedside manner (53.8%) was the most frequent nonclinical complaint, followed by wait time (11.0%).
  • Unfavorable surgical outcomes (40.4%) were the most common clinical complaint.

Conclusions:

  • Nonclinical aspects of care, particularly bedside manner and wait times, significantly influence negative online reviews for hand surgeons.
  • Addressing nonclinical factors is essential for improving surgeon reputation and patient satisfaction.