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The Impact of Communication Competence on Job Performance Among Registered Nurses: A Cross-Sectional Analysis
Hadeel Al-Zawahreh1, Nidal Eshah2, Ahmad Hussein Rayan3
1Faculty of Nursing, Zarqa University, Zarqa, Jordan, jadara.edu.jo.
Introduction:
Effective communication in nursing practice is directly influencing job performance, patient outcomes, and teamwork. As the healthcare landscape becomes increasingly complex, understanding the specific communication competencies that contribute to professional development and interpersonal effectiveness is essential.
Purpose:
to investigate the relationship between communication competence and job performance among Jordanian nurses.
Methods:
A quantitative, cross-sectional study examined the link between communication competence and job performance among 113 registered nurses at Al-Bashir and Zarqa Governmental Hospitals. Data were collected during one month, using a self-administered questionnaire with two validated English-language scales: The Interpersonal Communication Competence Scale (ICCS, 30 items, α = 0.840) and the Six-Dimensional Scale of Nursing Performance (6-D Scale, 52 items, α = 0.903). Validity was confirmed through face and construct validation and reliability via Cronbach's alpha. SPSS v26 was used for analysis, including multiple linear regression and Kruskal-Wallis H tests to assess relationships and demographic differences.
Results:
The study confirmed a statistically significant and positive relationship between communication competence and job performance. In particular, the dimensions of empathy (B = 0.318, p < 0.01), self-disclosure (B = 0.349, p < 0.01), social relaxation (B = 0.362, p < 0.01), and environmental control (B = 0.328, p < 0.01) had the most substantial impact. Demographic variables (gender, educational level, years of experience, type of unit, and shift pattern) were found to significantly influence both communication competence and job performance.
Conclusions:
Communication competence boosts nursing performance. Key skills like empathy and self-disclosure enhance relationships and growth. Tailored training and further research are recommended.
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