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Case Assignment Principles for Achieving Worker Well-Being, Organizational Justice, and Casework Quality.

Julie A Steen1, Chris Stewart2

  • 1Julie A. Steen, PhD, is associate professor, School of Social Work, University of Central Florida, 12805 Pegasus Drive, Orlando, FL 32816, USA.

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Summary

Child welfare agencies use eight principles for case assignment, but balancing fairness, worker well-being, and casework quality is challenging. Finding a single method to achieve all three goals proves difficult for supervisors and case managers.

Keywords:
case assignmentcase managementchild welfareworkforceworkload management

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Area of Science:

  • Social Work
  • Organizational Psychology
  • Public Administration

Background:

  • Child welfare services rely on effective case assignment for optimal outcomes.
  • Understanding the principles and experiences of case assignment is crucial for system improvement.

Purpose of the Study:

  • To identify common case assignment principles in child welfare.
  • To explore how supervisors and case managers perceive these principles.

Main Methods:

  • Qualitative descriptive study utilizing open-ended survey questions.
  • Responses from 59 supervisors and 127 case managers in child welfare.

Main Results:

  • Eight case assignment principles were identified: rotation, caseload equalization (workload, complexity, number of families/children), matching to competence/interest, safety, and supervisor discretion.
  • Three overarching themes emerged from experiences: fairness/organizational justice, worker well-being, and casework quality.

Conclusions:

  • Child welfare case assignment involves diverse principles with varied impacts.
  • Simultaneously achieving fairness, worker well-being, and high-quality casework through a single assignment method is difficult.