Like Bits in a Jigsaw: Exploring Ancillary Staff Interactions With Care Home Residents

Area of Science:

• Gerontology
• Sociology of Health and Illness
• Public Health

Background:

• The COVID-19 pandemic significantly impacted care home operations and resident well-being.
• Ancillary staff roles in care homes are often overlooked despite their potential contribution to resident care.
• Understanding the dynamics of interactions between ancillary staff and residents is vital for improving the care home environment.

Purpose of the Study:

• To explore the nature and impact of interactions between ancillary workers and care home residents during COVID-19 pandemic lockdowns.
• To understand the perspectives of ancillary workers, residents, managers, and families on these interactions.

Main Methods:

• A qualitative interview study was conducted with 63 participants, including ancillary workers, care home managers, human resource managers, residents, and family members.
• Interviews were conducted online or face-to-face, based on participant convenience and pandemic restrictions.
• Participants were recruited from care homes in England and through professional networks.

Main Results:

• Interactions between ancillary staff and residents were meaningful and acknowledged by all participant groups.
• These interactions contributed positively to care practices and resident quality of life, with many relationships strengthening during the pandemic.
• Ancillary staff interactions positively impacted staff well-being and were seen as integral to the overall care home environment.

Conclusions:

• Interactions between ancillary workers and residents are crucial for fostering relationship-based care, enhancing staff well-being, and improving residents' quality of life.
• Managerial and supervisory recognition of ancillary staff's contributions is essential.
• Opportunities for staff development should be provided to further enhance these valuable relationships.