Related Experiment Video
Updated: Apr 22, 2026
09:52
Setting Up a Stroke Team Algorithm and Conducting Simulation-based Training in the Emergency Department - A Practical Guide
Published on: January 15, 2017
15.6K
Managing Complexity: Manager-Stakeholder Communication, Relational Dynamics, and the Dual Nature of RTW
H Bertolini1, M Corbière2,3, A Negrini4,5
1Department of Psychology, University of Milan-Bicocca, Milan, Italy. helene.bertolini@unimib.it.
Journal of Occupational Rehabilitation
|April 20, 2026
Summary
Effective communication is key for employees returning to work after common mental disorders (CMD) or musculoskeletal disorders (MSD). Managers
Area of Science:
- Occupational Health
- Organizational Psychology
- Communication Studies
Background:
- Return to work (RTW) for common mental disorders (CMD) or musculoskeletal disorders (MSD) is complex.
- Multiple stakeholders are involved in the RTW process.
- Managerial communication is crucial for successful reintegration.
Purpose of the Study:
- To explore managers' perceptions of communication facilitators and barriers.
- To understand factors influencing stakeholder communication during RTW.
- To identify strategies for improving RTW communication.
Main Methods:
- Qualitative study utilizing four focus groups.
- Conducted with 18 managers in Canada (Quebec and Ontario).
- Thematic analysis of focus group discussions.
Main Results:
- Five facilitator themes and seven obstacle themes identified.
- Facilitators include trust, clarity, and collaboration.
- Obstacles include distrust, ambiguity, and fragmentation.
- Managers act as central figures, dependent on relationships and institutional support.
Conclusions:
- Enhanced inter-stakeholder communication supports sustainable employee reintegration.
- Improved communication fosters inclusive and resilient organizational environments.
- Addressing communication gaps is vital for successful RTW.
Related Concept Videos
01:27Levels of Communication II: Organizational, Public, and Group Dynamics
2.9K
Effective communication is the foundation of a good organization. Communication is the lifeblood of an organization that connects the group with messages. In an organization, communication occurs in upward, downward, and horizontal lines. Downward communication travels from the administrative and senior levels to the staff through official channels such as manuals, rules and regulations, and organizational charts. Staff members initiate upward communication, which is addressed to executives and...
2.9K
01:29Impression Management Techniques I: Managing Appearances
292
Appearance is a multidimensional aspect of self-presentation that encompasses observable attributes such as clothing, grooming, speech, and nonverbal behavior. These elements are often strategically managed to align with socially constructed expectations in different settings. For instance, individuals tailor their appearance during job interviews, social gatherings, or athletic events to meet the perceived norms of those environments.Contextual Adaptation and Social SignalsThe research...
292
01:29Impression Management Techniques III: Aligning Actions
218
Aligning actions are communicative strategies individuals employ to maintain social harmony and preserve personal identity in the face of potential disruptions to social norms. These actions are particularly important in managing social impressions when one's behavior might be seen as inappropriate, incompetent, or morally questionable.Types of Aligning ActionsThe three principal types of aligning actions are disclaimers, accounts, and apologies.DisclaimersDisclaimers are preventive; they are...
218
01:14Impression Management Techniques IV: Altercasting
259
Altercasting is a strategic communication technique in which an individual imposes a specific identity or social role onto another person to influence their behavior and shape the interaction. By presuming a role—such as “responsible leader” or “patient person”—altercasting encourages the target to conform to that identity, often aligning their behavior with the expectations associated with the role. The power of this tactic lies in its subtlety; once a role...
259
01:28Communication
9.8K
Sharing information, concepts, and emotions to foster mutual understanding is communication. The sender, recipient, and transaction must be considered in this manner. The sender is the person who shares the message, the recipient is the person who receives and understands the message, and the transaction is the method used to deliver the message and the variables that affect the communication's context and surroundings. The nurse-client connection is built on therapeutic communication.
9.8K
01:03Communication
8.0K
Communication between two animals occurs when one animal transmits an information signal that causes a change in the animal that receives the information. Organisms communicate with one another in a host of different ways. Signals can be auditory, chemical, visual, tactile, or a combination of these. Communication is a critical behavioral adaptation that promotes survival, growth, and reproduction.
8.0K