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Relationship between mobbing, burnout, and performance among administrative workers: A structural equation model.

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Area of Science:

  • Organizational Psychology
  • Occupational Health

Background:

  • Workplace mobbing and burnout are critical issues affecting employee well-being and productivity.
  • Administrative staff in public sector organizations face unique stressors.
  • Understanding the interplay between mobbing, burnout, and performance is crucial for organizational health.

Purpose of the Study:

  • To develop and test a structural equation model (SEM) examining the relationships between mobbing, burnout syndrome, and job performance.
  • To quantify the direct and indirect effects of mobbing and burnout on administrative staff performance.
  • To provide empirical evidence for interventions aimed at mitigating negative workplace factors.

Main Methods:

  • A non-experimental, descriptive, correlational study design was employed.
  • Data were collected from 188 administrative staff using validated instruments: Inventory of Violence and Psychological Harassment at the Workplace (IVAPT) and Maslach Burnout Inventory (MBI).
  • Structural Equation Modeling (SEM) was performed using SPSS 20 and SPSS Amos 23.0.

Main Results:

  • Burnout syndrome demonstrated a significant negative effect on job performance (β = -0.642).
  • Mobbing was found to have a significant positive effect on burnout syndrome (β = 0.646).
  • The direct effect of mobbing on job performance was not statistically significant (β = 0.248).

Conclusions:

  • An inverse relationship exists between burnout and job performance: as burnout increases, job performance decreases.
  • Mobbing acts as a significant antecedent to burnout, indirectly impacting performance through this pathway.
  • Interventions should focus on reducing burnout and addressing mobbing to improve administrative staff performance.