Examining user-AI interaction patterns in health-Information queries

In this study, we examine how individuals utilize generative artificial intelligence (GAI) when seeking health-related information. Using a dataset of user-GAI chat logs available on Hugging Face, we analyzed real-world interactions in which users posed health-related questions to a generative model. We applied a combination of data and text-analytic methods to categorize these interactions, including supervised machine learning techniques such as Support Vector Machines (SVMs). SVMs were selected for their efficiency and strong performance in high-dimensional text classification tasks, and used to identify recurrent themes in user queries and interactions. We found that users frequently consult AI chatbots for symptom exploration, medical education, mental health support, and general health advice. The findings suggest that GAI tools may not only function as informational resources, but also as preliminary support tools that can shape users' health knowledge and encourage them to seek consultation with medical professionals.