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Effective communication in the pharmacy.

Pavel Novák

    Ceska a Slovenska Farmacie : Casopis Ceske Farmaceuticke Spolecnosti a Slovenske Farmaceuticke Spolecnosti
    |May 4, 2026
    PubMed
    Summary
    This summary is machine-generated.

    Effective communication in pharmacy practice, encompassing verbal, nonverbal, and listening skills, is crucial for patient safety and trust. Tailoring communication to individual patient needs enhances pharmaceutical care quality.

    Keywords:
    active listeningassertive communicationcommunication barrierseffective communicationempathy

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    Area of Science:

    • Pharmacy Practice
    • Communication Sciences

    Background:

    • Effective communication is vital for safe and high-quality pharmaceutical services.
    • Understanding verbal, paraverbal, and nonverbal communication is key in patient interactions.

    Purpose of the Study:

    • To outline principles of effective communication in pharmacy.
    • To highlight the role of communication in patient safety and trust.

    Main Methods:

    • Detailed description of communication elements (verbal, paraverbal, nonverbal).
    • Identification of internal and external communication barriers.
    • Emphasis on empathy, active listening, and assertive communication principles.

    Main Results:

    • Empathy and active listening improve understanding of patient needs and foster trust.
    • Assertive communication aids in boundary setting and conflict management.
    • Individualized communication strategies, including aids for limitations, are essential.

    Conclusions:

    • Effective communication is a core competency for pharmacists.
    • Enhanced communication significantly impacts pharmaceutical service quality, treatment safety, and patient trust.