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Scoping Review of Chatbot-Based Approaches to Cancer Patient Education
Tahere Talebi Azadboni1, Meysam Rahmani1, Haleh Ayatollahi2
1Department of Health Information Management, Saveh University of Medical Sciences, Saveh, Iran.
Nursing Research and Practice
|May 7, 2026
Summary
This review explores chatbots for cancer patient education, finding they improve outcomes but face challenges like technical limits and accessibility. Future work should refine chatbot design and evaluate their effectiveness.
Area of Science:
- Digital Health
- Oncology
- Health Informatics
Background:
- Patient education is crucial for cancer care outcomes.
- Chatbots offer interactive tools for health education.
- Previous studies explored chatbot applications in oncology.
Purpose of the Study:
- To conduct a scoping review on chatbot applications for cancer patient education.
- To identify different aspects, impacts, and challenges of using chatbots in this context.
Main Methods:
- A scoping review using the PRISMA-ScR framework.
- Searches conducted across multiple databases (PubMed, Scopus, etc.) from 2014-2023.
- Data extraction and descriptive synthesis of 10 included studies.
Main Results:
- Ten studies were included, examining chatbot design, usability, and user attitudes (7 studies) and response accuracy (3 studies).
- Chatbots were deployed via mobile apps, web, desktop, and messaging platforms.
- Reported impacts include reduced mortality, improved patient outcomes and quality of life, and decreased provider workload, alongside challenges like technical limitations and accessibility issues.
Conclusions:
- Chatbots show potential in cancer patient education, offering both clinical and non-clinical benefits.
- Further research is needed to optimize chatbot design, implementation, and rigorously evaluate their effectiveness.
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