TeleCritical Care Reimagined: Efficiency Through Digital Communication Application

TeleCritical Care (TCC) programs have the capability for early detection, rapid response, greater efficiency, and improved patient outcomes. Given high clinician-to-patient ratios and a hybrid environment, effective communication between team members is essential. We describe the development, design, and implementation of a web-based software program for intensive care unit call intake in a Situation, Background, Assessment, and Recommendation format. After implementation in our large TCC program, we observed multiple benefits, including high-quality communication, collaboration with bedside providers, timely response, and quality reporting. Finally, team-based call intake facilitated collaboration between providers in different hubs, supporting a hybrid coverage model.