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Nurse Practitioner Satisfaction Survey (20-Item Short Form): Dutch (Flemish) Adaptation and Pilot Psychometric
Herlinde Wynendaele1, Laurence Dehennin2,3, Lise-Marie Kinnaer2
1Department of Public Health and Primary Care, Ghent University, Ghent, Belgium herlinde.wynendaele@ugent.be.
Abstract:
Background and Purpose: Nurse practitioners (NPs) are increasingly integrated to meet workforce demands. Measuring patient satisfaction across provider types requires validated tools. This pilot study adapted the Nurse Practitioner Satisfaction Survey into Dutch (NPSS-NL) and examined its psychometric properties. Methods: In two outpatient clinics (gastroenterology and pediatrics), 190 participants (321 observations) completed the NPSS-NL after physician- and NP-led visits. Analyses included exploratory and confirmatory factor analyses, internal consistency, measurement invariance, and mixed-effects modeling. Results: A refined, 20-item, one-factor model showed excellent reliability (α and ω > .95). Multigroup confirmatory factor analysis supported metric and tentative scalar invariance. Satisfaction was high, with a minor decline at the second NP follow-up. Conclusions: The NPSS-NL demonstrated strong reliability and initial evidence of cross-provider comparability. Further validation in larger samples is warranted.
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