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Impact Assessment Model for Digital Transformation in Hospitals
Johannes Kriegel1,2, Clemens Rissbacher2,3
1Departments of Health, Social and Public Management, University of Applied Sciences Upper Austria, Linz, Austria.
A logic model aids hospitals in assessing digital transformation impacts. This study developed a model and impact chains, highlighting the importance of impact dialogue for evaluating changes in healthcare.
Area of Science:
- Healthcare Management
- Digital Transformation
- Health Informatics
Background:
- Hospitals face economic pressures, necessitating efficient change management.
- Logic models are crucial for initiating, implementing, and evaluating changes.
Purpose of the Study:
- To develop a logic model for assessing the impact of digital transformation in hospitals.
- To support qualified impact assessment within the healthcare sector.
Main Methods:
- A mixed-methods approach was employed, including a literature review.
- Online surveys of Austrian hospital managers and decision-makers were conducted.
- Expert workshops were held to refine the logic model.
Main Results:
- Austrian hospitals exhibit an average level of digital maturity.
- A logic model for analyzing digital transformation impact was developed.
- Four exemplary impact chains for digital transformation in hospitals were created.
Conclusions:
- The impact dialogue is vital for analyzing digital transformation in hospitals.
- The developed logic model provides a framework for evaluating healthcare changes.
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