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Related Concept Videos

Methods Of Healthcare Delivery System01:26

Methods Of Healthcare Delivery System

At the different levels of the healthcare system, we see varying methods of healthcare used. These methods include managed care systems, case management, and primary healthcare.
Managed Care System:
The managed care system is designed to control the cost while maintaining the quality of care. The patient's care from admission to discharge is planned by the primary care provider or the case manager, also known as the gatekeeper. In a managed care system, the number of care providers is limited...
Health Information Technology and Healthcare Information System01:30

Health Information Technology and Healthcare Information System

Health Information Technology (HIT)
Health Information Technology, commonly called HIT, integrates advanced information systems and technology in healthcare settings. Its primary functions include:
Integrated Healthcare System01:20

Integrated Healthcare System

An integrated healthcare system (IHS) is a set of organizations that provides for or arranges to provide coordinated and continuous service to a defined population. The IHS takes responsibility for that particular population's health status and outcome, both clinically and fiscally. An integrated healthcare system is a well-organized, well-coordinated, and collaborative network. The integrated delivery system is a network that connects different healthcare providers to deliver organized,...
Methods of Documentation VI: Case Management Model01:15

Methods of Documentation VI: Case Management Model

The case management model is a multidisciplinary approach that involves healthcare professionals from diverse disciplines, such as physicians, nurses, therapists, social workers, and pharmacists, working collaboratively to address the various needs of patients. Each healthcare professional brings unique expertise and perspectives, contributing to a more comprehensive understanding of the patient's condition and tailoring treatment plans accordingly.
For example, a patient with a chronic illness...
Issues And Trends In Healthcare Delivery System01:29

Issues And Trends In Healthcare Delivery System

The issues and trends in healthcare delivery are constantly changing. The COVID-19 pandemic is one recent issue that wreaked havoc on healthcare systems, causing a shortage of healthcare workers, high demand for medicines and supplies, and increased medical expenditure due to a lack of insurance. Other issues include rising healthcare costs and care fragmentation.
Cost Containment
Payment for healthcare services has historically promoted adoption of costly and often unnecessary or inefficient...
Secondary Healthcare System01:11

Secondary Healthcare System

Secondary healthcare is offered by a specialist, generally in hospitals or clinics for patients referred by primary healthcare providers. It occurs when a person has an illness or injury that requires specific medical care. Secondary care is often referred to as acute care. Secondary care can range from uncomplicated care to repair a minor laceration or treat a strep throat infection to more complicated emergent care, such as treating a head injury sustained in an automobile accident. Whatever...

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Related Experiment Video

Updated: May 24, 2026

Workflow and Framework for Collecting and Implementing Point-of-Care Ultrasound Data in the Management of Heart Failure Patients
03:47

Workflow and Framework for Collecting and Implementing Point-of-Care Ultrasound Data in the Management of Heart Failure Patients

Published on: July 12, 2024

Enhancing Patient Services Through Digital Appointment Management: Evidence from Dedalus Swiftqueue.

Mobin Yasini1, Brendan Casey1, Dennis Rausch1

  • 1Dedalus Research Lab, Italy.

Studies in Health Technology and Informatics
|May 23, 2026
PubMed
Summary
This summary is machine-generated.

Implementing Swiftqueue, a digital patient engagement platform, significantly reduced missed appointments (Did Not Attends or DNAs) and cancellations in outpatient scheduling. This digital solution also improved booking completion rates and decreased administrative workload.

Keywords:
Did Not Attend (DNA)Digital appointment schedulingElective care recoveryPatient engagementSwiftqueue

Related Experiment Videos

Last Updated: May 24, 2026

Workflow and Framework for Collecting and Implementing Point-of-Care Ultrasound Data in the Management of Heart Failure Patients
03:47

Workflow and Framework for Collecting and Implementing Point-of-Care Ultrasound Data in the Management of Heart Failure Patients

Published on: July 12, 2024

Area of Science:

  • Health Informatics
  • Healthcare Management
  • Digital Health

Background:

  • European healthcare systems face pressure to enhance elective care efficiency and patient experience.
  • Missed appointments (Did Not Attends - DNAs) present significant operational, clinical, and financial challenges for the National Health Service (NHS).

Purpose of the Study:

  • To evaluate the impact of the Swiftqueue digital scheduling and patient engagement platform on outpatient appointment management.
  • Assess the effectiveness of Swiftqueue in improving efficiency and patient engagement within an NHS trust.

Main Methods:

  • A retrospective observational analysis compared manual versus digital appointment scheduling for plain-film X-ray referrals.
  • Data collected from January to June 2024 across three hospital sites.
  • Key performance indicators included DNA rate, cancellation rate, booking completion rate, and administrative time, analyzed using the Chi-square test.

Main Results:

  • Swiftqueue implementation led to a 74% reduction in DNA rates (12.1% to 3.1%) and a 62% decrease in cancellations (31.0% to 11.8%).
  • A 13% relative increase in booking completion was observed (82.8% to 93.4%).
  • Administrative workload was reduced by approximately 20 hours per week.

Conclusions:

  • Swiftqueue significantly enhances outpatient scheduling efficiency and patient engagement.
  • The platform effectively reduces administrative burden in healthcare settings.
  • Digitally enabled appointment management is a scalable strategy for elective care recovery and patient-centred services in the NHS.