Designing a Healthcare Operational Command Centre Architecture for Real-Time Care Coordination

Area of Science:

• Healthcare Systems Engineering
• Health Informatics
• Operational Research

Background:

• Hospitals face challenges managing increasing patient volumes and operational complexity.
• Electronic Medical Records (EMRs) generate vast data but often lack integrated operational intelligence.
• Fragmented information hinders the transformation into actionable insights for improved healthcare delivery.

Purpose of the Study:

• To present the conceptual architecture of the Dedalus Command Centre.
• To design a platform for real-time operational coordination in healthcare settings.
• To address the need for integrated operational intelligence in hospitals.

Main Methods:

• Design-oriented research approach.
• Multidisciplinary working group collaboration.
• Concept development: stakeholder engagement, workflow analysis, architecture design, prototype validation, and implementation.

Main Results:

• A three-layer platform architecture: real-time data integration, analytics/intelligence, and user applications.
• The platform integrates heterogeneous hospital data streams.
• Provides predictive and simulation capabilities for operational dashboards and role-based tools.

Conclusions:

• The architecture facilitates real-time operational monitoring and predictive insights.
• Supports enhanced situational awareness, patient flow management, and coordinated hospital operations.
• Further studies are planned to assess the impact on hospital operational performance.