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Ethical Standards I

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The American Nurses Association (ANA) created and implemented the first nationally accepted Code of Ethics for Nurses with Interpretive Statements. The Code of Ethics is a living document regularly updated by the ANA and establishes an ethical standard that is non-negotiable for nurses in all roles and settings.
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Exploring Patient-Facing Staff Perspectives on Digital Consent Management: Insights from the CONSENT Project.

Panos Bonotis¹, Anastasia Terzi¹, Pantelis Angelidis¹

¹Department of Electrical and Computer Engineering, University of Western Macedonia.

Studies in Health Technology and Informatics

|May 23, 2026

Summary

Patient-facing staff find current healthcare consent processes complex and burdensome. Improvements are needed for digital consent tools to enhance transparency and patient understanding.

Keywords:

AI Blockchain Digital Consent HCP Usability patient-facing Staff

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Area of Science:

Health Informatics
Human-Computer Interaction
Qualitative Research

Background:

Digital consent processes in healthcare present challenges to transparency, efficiency, and patient comprehension.
The CONSENT project aims to develop an AI-enabled dynamic consent platform.

Purpose of the Study:

To explore the experiences of patient-facing staff with current healthcare consent processes.
To identify areas for improvement in digital consent systems.

Main Methods:

Conducted two qualitative focus groups with healthcare professionals and hospital reception staff.
Utilized thematic analysis to interpret the data.

Main Results:

Identified five key themes: fragmented workflows, administrative burden, limited patient understanding, conditional trust in digital tools, and desired features for improved systems.
Staff reported significant challenges with existing consent procedures.

Conclusions:

Current consent workflows are suboptimal and require enhancement.
Patient-facing staff insights are crucial for developing effective AI-enabled dynamic consent platforms.