Related Experiment Videos
When Care Is Missed, Satisfaction Declines: Evidence From Surgical Patients.
Melek Demir1, Bahar Candas Altinbas
1Department of Nursing, Graduate School of Health Sciences, Karadeniz Technical University, Trabzon, Türkiye, Sakarya University Training and Research Hospital, Türkiye (Demir); Department of Surgical Disease Nursing, Faculty of Health Science, Karadeniz Technical University, Trabzon, Türkiye, Biostatistics and Medical Informatics Department, Karadeniz Technical University, Institute of Health Sciences, Trabzon, Türkiye (Candas Altinbas).
Clinical Nurse Specialist CNS
|June 3, 2026
Summary
Missed nursing care significantly reduces patient satisfaction in surgical settings. Addressing care omissions, especially communication failures, is crucial for improving the patient experience.
Area of Science:
- Nursing Science
- Healthcare Quality
- Patient Experience
Background:
- Missed nursing care negatively impacts patient care and satisfaction.
- Understanding the link between missed care and satisfaction is vital for quality improvement.
Purpose of the Study:
- To investigate the predictive relationship between missed nursing care and patient satisfaction.
- To examine this relationship from the perspective of surgical patients.
Main Methods:
- A descriptive study involving 130 surgical patients.
- Data collected via patient identification form, MISSCARE Survey-Patient, and Newcastle Satisfaction with Nursing Care Scale.
- Statistical analyses included correlation, regression, and t-tests.
Main Results:
- A strong negative correlation (r = -0.619) was observed between missed nursing care and patient satisfaction.
- Missed nursing care explained 37.8% of the variance in patient satisfaction.
- Communication omissions were a significant negative predictor of satisfaction.
Conclusions:
- Increased missed nursing care is directly associated with decreased patient satisfaction.
- Missed nursing care, particularly communication-related, significantly predicts patient satisfaction.
- Interventions are needed to reduce nursing care omissions in surgical environments.
Related Concept Videos
01:08Obedience
According to obedience research, we may harm others under the forceful pressures of an authority figure (Milgram, 1974). How about if the inappropriate orders were delivered with less force? The increasing interdependence between nurses and physicians compelled Hofling and his colleagues to explore nurses’ reactions to a potentially harmful medical request made by the perceived authority figure, the doctor (Hofling, Brotzman, Dalrymple, Graves, & Pierce, 1966). In this situation, obedience...
01:13Patient-centered Care
Patient-centered care involves delivering care beyond inpatient hospitalization. Reflective practice can enhance a patient-centered approach. Reflective practice is a process of reasoning that considers all aspects of the present situation, including practicalities, learning from personal practice, and consideration of patient needs. Patients appreciate care decisions made while considering their input. Involving the patient in their care provides the patient with a sense of contribution rather...
01:27Ethical Issues
Nurses are essential in patient care, upholding the ethical principles of their profession and effectively navigating ethical dilemmas. Neglecting ethical issues can lead to inadequate patient care, compromised therapeutic relationships, and moral distress among healthcare workers.
Ethical Concerns in Healthcare:
Ethical Concerns in Healthcare:
01:26Endoscopic Procedures IV: Sigmoidoscopy and Laproscopy
Sigmoidoscopy and laparoscopy are distinct medical procedures that enable physicians to internally inspect different parts of the GI tract. Although they serve different purposes, each is essential for diagnosing and, in some cases, treating various medical conditions.
Sigmoidoscopy
Sigmoidoscopy is a diagnostic procedure that uses a flexible sigmoidoscope equipped with a light source and camera to examine the rectum and sigmoid colon. The procedure involves inserting the tube through the anus...
Sigmoidoscopy
Sigmoidoscopy is a diagnostic procedure that uses a flexible sigmoidoscope equipped with a light source and camera to examine the rectum and sigmoid colon. The procedure involves inserting the tube through the anus...
01:29Appendicitis-II: Diagnostic Studies and Management
Diagnosing and managing appendicitis requires a structured and comprehensive approach that spans from initial assessment to postoperative care. Here is an overview of the process:
Diagnosing Appendicitis
It requires a multifaceted approach, starting with a detailed physical examination to pinpoint the location and nature of the pain and identify any associated symptoms. Laboratory tests play a crucial role. A complete Blood Count (CBC) typically reveals leukocytosis (an increased number of...
Diagnosing Appendicitis
It requires a multifaceted approach, starting with a detailed physical examination to pinpoint the location and nature of the pain and identify any associated symptoms. Laboratory tests play a crucial role. A complete Blood Count (CBC) typically reveals leukocytosis (an increased number of...
01:23Peripheral Artery Disease V: Postoperative Nursing Management
During the postoperative period, it is crucial to focus on maintaining circulation, identifying and managing potential complications, and planning for discharge.Nursing AssessmentVital signs monitoring: Regularly monitor vital signs, including blood pressure, heart rate, respiratory rate, and temperature, to detect early signs of complications such as bleeding and infection.Circulation assessment: Monitor pulses, perform Doppler assessments, and check capillary refill, color, temperature, and...