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Related Concept Videos

Documentation in Long-Term and Home Healthcare Setting01:29

Documentation in Long-Term and Home Healthcare Setting

Documentation in long-term care facilities and home healthcare settings is crucial for ensuring continuous, coordinated, and comprehensive care for patients. Each setting has its specific documentation processes and tools:
Long-Term Care Facilities
Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch01:15

Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch

The history of therapeutic communication can be traced back to Florence Nightingale, who emphasized the importance of developing trusting relationships with patients. She taught that the presence of nurses with patients results in therapeutic healing.
Therapeutic communication is not the same as social interaction. Social interaction has no goal or purpose and consists of casual information sharing, whereas therapeutic communication has a plan or purpose for the conversation. Therapeutic...
Therapeutic Communication01:30

Therapeutic Communication

Communication is a lifelong learning process. Through therapeutic communication, nurses can collect relevant assessment data, provide education and counseling, and interact during nursing interventions. Sending and receiving messages occur through verbal and nonverbal communication techniques and can happen separately or simultaneously.
Verbal communication depends on language or a prescribed way of using words so that people can share information effectively. The critical aspects of verbal...
Communication01:28

Communication

Sharing information, concepts, and emotions to foster mutual understanding is communication. The sender, recipient, and transaction must be considered in this manner. The sender is the person who shares the message, the recipient is the person who receives and understands the message, and the transaction is the method used to deliver the message and the variables that affect the communication's context and surroundings. The nurse-client connection is built on therapeutic communication.
Within...
Methods of Documentation VI: Case Management Model01:15

Methods of Documentation VI: Case Management Model

The case management model is a multidisciplinary approach that involves healthcare professionals from diverse disciplines, such as physicians, nurses, therapists, social workers, and pharmacists, working collaboratively to address the various needs of patients. Each healthcare professional brings unique expertise and perspectives, contributing to a more comprehensive understanding of the patient's condition and tailoring treatment plans accordingly.
For example, a patient with a chronic illness...
Data Collection II01:29

Data Collection II

The nursing history captures and records the patient's health status, so that a care plan evolves to meet the patient's individual needs. The nursing health history is a part of the initial assessment. A comprehensive history covers all health dimensions and plays a significant role in the assessment process. A comprehensive history includes the patient's biographical information, reasons for seeking health care, expectations, present and past health history, medications, and family,...

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Related Experiment Video

Updated: Jun 10, 2026

Digital Home-Monitoring of Patients after Kidney Transplantation: The MACCS Platform
07:13

Digital Home-Monitoring of Patients after Kidney Transplantation: The MACCS Platform

Published on: April 12, 2021

Clinician-Patient Asynchronous Text Messaging Communication in Hospital-at-Home Care: Qualitative Study.

Jeremy Soon Leong Seow1, Stephanie Ko2,3, Shi Yun Low3

  • 1Alice Lee Centre for Nursing Studies, Yong Loo Lin School of Medicine, National University of Singapore, Level 5, Centre for Translational Medicine, Block MD6, 14 Medical Drive, Singapore, 117599, Singapore, 65 66011294, 65 67767135.

Journal of Medical Internet Research
|June 8, 2026
PubMed
Summary

Digital communication via asynchronous messaging in hospital-at-home (HaH) care enhances clinical coordination and operational efficiency. These tools foster trust and engagement between healthcare providers, patients, and caregivers, improving the overall care experience.

Keywords:
SMS text messagingasynchronous communicationdigital communicationhospital-at-homepatient-provider communicationqualitative content analysis

Related Experiment Videos

Last Updated: Jun 10, 2026

Digital Home-Monitoring of Patients after Kidney Transplantation: The MACCS Platform
07:13

Digital Home-Monitoring of Patients after Kidney Transplantation: The MACCS Platform

Published on: April 12, 2021

Area of Science:

  • Digital Health
  • Health Services Research
  • Qualitative Research

Background:

  • Hospital-at-home (HaH) models are increasingly used for acute care in older adults, reducing healthcare system strain.
  • Digital communication platforms are crucial for HaH care delivery beyond traditional settings.
  • Asynchronous messaging tools offer potential for safe, timely, and coordinated interactions in HaH settings, yet their impact on care experiences is understudied.

Purpose of the Study:

  • To examine the content of SMS text messages exchanged between healthcare providers and patients/caregivers in a Singapore HaH program.
  • To analyze the role of digital communication in HaH care delivery during the COVID-19 pandemic.

Main Methods:

  • Descriptive qualitative design utilizing retrospective WhatsApp messages (August-October 2022).
  • Inductive qualitative content analysis to identify patterns in 1218 messages from 354 HaH admissions.
  • Focus on communication content and relational dynamics.

Main Results:

  • Three main message categories identified: clinical checks/advice, administrative/transport arrangements, and interpersonal dynamics.
  • 13 subcategories revealed both task-oriented and relational communication dimensions.
  • Asynchronous messaging facilitated continuous care coordination and fostered trust and engagement.

Conclusions:

  • Digital communication in HaH care significantly impacts clinical coordination, operational efficiency, and interpersonal relationships.
  • Digitally mediated interactions supported care delivery and patient engagement in a Singapore HaH program during the pandemic.
  • Findings offer transferable insights for designing communication strategies and digital tools to improve HaH program responsiveness, coordination, and patient-centeredness.