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Design, Development, and Validation of a Chatbot to Support Health Care Professionals Experiencing Workplace

Alba García-Viola¹, Verónica V Márquez-Hernández², José Miguel Garrido-Molina³

¹Andalusian Health Service, Almería, Andalusia, Spain.

JMIR Research Protocols

|June 18, 2026

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A new chatbot, Sanidad Segura, is being developed to support healthcare professionals experiencing workplace violence. This digital tool aims to improve reporting, provide confidential resources, and mitigate negative outcomes for affected staff.

Area of Science:

Digital Health
Occupational Safety
Healthcare Management

Background:

Workplace violence against healthcare professionals is a growing global concern.
Existing support systems often suffer from underreporting and lack of accessible, confidential aid.
Digital health tools like chatbots present a scalable solution for support and guidance.

Purpose of the Study:

To design, develop, and validate the Sanidad Segura chatbot for healthcare professionals facing workplace aggression.
To evaluate the chatbot's usability, readability, perceived usefulness, and support capabilities in a pilot study.

Main Methods:

Mixed methods design involving chatbot development, content validation, and pilot testing.
Usability and readability assessed using System Usability Scale and Inflesz.

Keywords:

chatbot digital health intervention health care professionals violence workplace aggression

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Qualitative data from semistructured interviews analyzed thematically for user experience insights.

Main Results:

The study will yield quantitative usability and readability scores.
Qualitative findings will detail user experience, barriers, and facilitators.
Triangulation of data will offer a comprehensive understanding of the chatbot's effectiveness.

Conclusions:

The Sanidad Segura chatbot aims to address workplace violence in healthcare settings.
It will facilitate confidential reporting and access to tailored resources.
This initiative supports an integrated digital framework for violence prevention and management in healthcare.