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Exploring Emergency Nurses' Experiences and Challenges in the Triage Process: A Qualitative Study From Turkey
Dilara Koçyiğt1, Bahar Çiftçi2
1Erzurum City Hospital, Erzurum, Türkiye.
Disaster Medicine and Public Health Preparedness
|June 19, 2026
Summary
Emergency nurses face significant challenges during triage, including heavy workloads and insufficient support. Improving staffing and training is crucial for effective emergency department patient care.
Area of Science:
- Emergency Medicine
- Nursing Research
- Qualitative Health Research
Background:
- The emergency department triage process is critical for patient prioritization.
- Understanding nurses' experiences is vital for optimizing triage effectiveness.
Purpose of the Study:
- To explore emergency nurses' lived experiences during patient triage.
- To identify perceived challenges faced by nurses in the triage process.
Main Methods:
- Qualitative descriptive phenomenological study.
- 25 emergency department nurses participated.
- Face-to-face, semi-structured interviews analyzed using Colaizzi's method.
Main Results:
- Nurses reported challenges: lack of institutional support, high patient load, time pressure, and patient dissatisfaction.
- Decision-making influenced by environmental and individual factors.
- Identified common errors and suggested improvements in staffing, training, and organization.
Conclusions:
- Triage is a complex, demanding process influenced by workload, time pressure, and support.
- Organizational and contextual factors significantly shape triage practices and outcomes.
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