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Managing Communication Challenges in Mental Health Care by Using Mobile Translation Apps: Protocol for a
Annika Kreienbrinck1,2, Saskia Hanft-Robert1,3, Muhammed-Talha Topçu1,2
1Department of Medical Psychology, University Medical Center Hamburg-Eppendorf, Hamburg, Germany.
JMIR Research Protocols
|June 19, 2026
Summary
This pilot study evaluates mobile translation apps for mental health care, aiming to improve communication for patients with limited language proficiency. Findings will guide future research on technology-assisted multilingual mental health services.
Area of Science:
- Digital Health
- Mental Health Services Research
- Human-Computer Interaction
Background:
- Language barriers significantly impede mental health care quality and diagnostic accuracy.
- Limited availability of multilingual mental health care providers (MHCPs) necessitates alternative communication solutions.
- Mobile translation apps show potential but their usability in mental health settings is understudied.
Purpose of the Study:
- To assess the utility of a mobile translation app in supporting MHCPs during mental health assessments with non-native speakers.
- To evaluate the app's usability, communication effectiveness, translation accuracy, and impact on nonverbal interaction.
- To determine the feasibility of recruitment, data collection, and resource allocation for a larger trial.
Main Methods:
- A simulation-based, mixed-methods pilot study involving 12 German-speaking MHCPs and 2 Turkish-speaking standardized service users.
- Utilizing the Mabel mobile translation app for real-time translation during simulated 30-minute consultations.
- Collecting data through video/audio recordings, app usage metrics, questionnaires, and interviews, analyzed via descriptive statistics and thematic analysis.
Main Results:
- Study enrollment and data collection are scheduled to commence in May and July 2026, respectively.
- Preparatory work, including scenario and materials development, is nearing completion.
- Current status indicates no participants enrolled as of March 2026; results will be published later.
Conclusions:
- This pilot study is expected to yield preliminary data on the usability and feasibility of mobile translation applications in mental health care.
- Findings will inform the design and implementation of a larger-scale study on technology-assisted multilingual mental health support.
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