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Advancing and Establishing Digitalization: Insights into Digitalization Practices in Elderly Care.

Miriam Kappe¹, Annika Wiebe¹, Tobias Hermann¹

¹DigiHealth Institute, Neu-Ulm University of Applied Sciences, Neu-Ulm, Germany.

Studies in Health Technology and Informatics

|July 3, 2026

Summary

Digitalization in elderly care can reduce staff workload and boost efficiency. Successful projects require clear strategies, employee involvement, and a focus on core nursing tasks to overcome common barriers.

Keywords:

Digital Health Digital Maturity Digital Transformation Elderly Care Expert Interviews Qualitative Research Technology Acceptance

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Area of Science:

Healthcare Management
Digital Transformation in Care
Nursing Informatics

Background:

Digitalization offers potential to alleviate care personnel workload and enhance organizational efficiency.
Despite potential benefits, digitalization projects in healthcare frequently face challenges meeting stakeholder expectations.
Elderly care settings present unique complexities for implementing digital solutions.

Purpose of the Study:

To examine digitalization processes within care institutions from an expert viewpoint.
To identify critical success factors, barriers, and conditions for effective digitalization in elderly care facilities.
To derive actionable implications for future digitalization project planning and implementation in the care sector.

Main Methods:

Qualitative interview study design.
Conducted six guided expert interviews.
Focused on digitalization projects specifically within the context of elderly care.

Main Results:

Identified key success factors crucial for the adoption of digital technologies in care.
Highlighted significant barriers hindering the progress and effectiveness of digitalization initiatives.
Determined essential conditions necessary for the successful implementation of digital tools in care facilities.

Conclusions:

Effective digitalization requires comprehensive strategies and meticulous planning.
Active involvement of care personnel is paramount for successful project outcomes.
Digitalization efforts must remain centered on and supportive of the primary nursing care responsibilities.