Designing a Healthcare Operational Command Centre Architecture for Real-Time Care Coordination

Healthcare systems face increasing pressure to deliver high-quality care while managing rising patient volumes and operational complexity. Although Electronic Medical Records (EMRs) generate large volumes of clinical data, hospitals often lack integrated operational intelligence capable of transforming fragmented information into actionable insights.

This study presents the conceptual architecture of the Dedalus Command Centre, a platform designed to support real-time operational coordination in healthcare environments.

The architecture was developed using a design-oriented research approach involving a multidisciplinary working group and a structured concept development process including stakeholder engagement, operational workflow analysis, architecture design, prototype validation, and platform implementation.

The resulting platform consists of three logical layers: a real-time data layer integrating heterogeneous hospital data streams, an analytics and intelligence layer providing predictive and simulation capabilities, and a user application layer delivering operational dashboards and role-based tools.

The proposed architecture enables real-time operational monitoring and predictive insights to support improved situational awareness, patient flow management, and coordinated hospital operations. Ongoing studies aim to evaluate its impact on hospital operational performance.