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Empathetic and Emotive Design Heuristics for Social Robots
Andre W Kushniruk1, Seper Rohani1, Elizabeth M Borycki1
1School of Health Information Science, University of Victoria, Canada.
Abstract:
Social robots will only succeed in real-world applications if they can engage humans emotionally. Empathetic design aims to create technologies people can connect with and respond to positively. This paper describes the development of evidence-based empathetic design heuristics to guide the creation and evaluation of human-robot interactions. The process began with a review of published literature on empathetic human-robot design, followed by an expert panel extracting, refining, and specifying a set of design heuristics. A set of heuristics were developed and clustered into several subclasses of related heuristics. The resultant heuristics were created to be used to support the design and evaluation of emotive social robots.
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