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Artificial intelligence in pharmacy practice: pharmacists' perceptions and concerns toward implementation.

Amira S A Said¹, Mohammad M Al-Ahmad¹, Sawsan Shanableh²

¹Department of Clinical Pharmacy, College of Pharmacy, Al Ain University, Al Ain, Abu Dhabi, United Arab Emirates.

Frontiers in Digital Health

|July 3, 2026

Summary

This summary is machine-generated.

Artificial intelligence (AI) shows promise in enhancing pharmacy operations and patient care. However, pharmacists express concerns regarding data privacy, cybersecurity, and job displacement, necessitating careful integration strategies.

Keywords:

artificial intelligence concerns perceived benefits pharmacist pharmacy practice

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Area of Science:

Healthcare Technology
Pharmacy Practice
Artificial Intelligence

Background:

Artificial intelligence (AI) integration offers transformative potential in healthcare, particularly for enhancing medication management, patient outcomes, and pharmacy operations.
Addressing AI limitations and pharmacists' concerns is crucial for realizing its full potential and understanding its impact on the healthcare workforce.

Purpose of the Study:

To assess licensed pharmacists' perceptions of the benefits and concerns associated with implementing artificial intelligence in pharmacy practice.
To explore the potential impact of AI on various aspects of pharmacy operations and patient care.

Main Methods:

A cross-sectional study utilizing a pilot-tested online questionnaire administered to licensed pharmacists in the UAE.
The questionnaire assessed demographics, perceived benefits (9 items), and concerns/barriers (18 items) regarding AI using a 5-point Likert scale.
Statistical analysis included descriptive statistics for perception scores and tests for associations between demographics and perceptions (p < 0.05).

Main Results:

A high response rate (85%) from 340 pharmacists indicated positive perceptions of AI for multitasking, data analysis, service quality, and patient follow-up.
Moderate perceptions were reported regarding AI's clinical impact, including improved patient outcomes, reduced medication errors, and cost reduction.
Key concerns identified were cybersecurity risks (4.2/5), data privacy (4.1/5), and potential job displacement (3.9/5).

Conclusions:

AI is perceived as a valuable tool for enhancing operational efficiency and patient follow-up in pharmacy.
Significant concerns regarding data privacy, cybersecurity, job displacement, and the human element in care must be addressed.
Successful AI integration requires AI to complement, not replace, pharmacists, supported by education, training, and regulatory frameworks.