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Related Concept Videos

Patient-centered Care01:13

Patient-centered Care

Patient-centered care involves delivering care beyond inpatient hospitalization. Reflective practice can enhance a patient-centered approach. Reflective practice is a process of reasoning that considers all aspects of the present situation, including practicalities, learning from personal practice, and consideration of patient needs. Patients appreciate care decisions made while considering their input. Involving the patient in their care provides the patient with a sense of contribution rather...
Health Information Technology and Healthcare Information System01:30

Health Information Technology and Healthcare Information System

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Health Information Technology, commonly called HIT, integrates advanced information systems and technology in healthcare settings. Its primary functions include:
Nursing Clinical Information System01:27

Nursing Clinical Information System

Nursing Clinical Information System (NCIS)
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Guidelines for Writing Outcome01:11

Guidelines for Writing Outcome

When developing expected outcomes for a patient care plan, the nurse should adhere to the following recommendations:
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Documentation in Long-Term and Home Healthcare Setting01:29

Documentation in Long-Term and Home Healthcare Setting

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Methods of Documentation VI: Case Management Model01:15

Methods of Documentation VI: Case Management Model

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Related Experiment Video

Updated: Jul 8, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
14:32

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 16, 2011

A Comprehensive Quality Improvement Approach to Better Patient Experience.

Michael L Grover1, Christopher T Pullins1, Augustine S Chavez1

  • 1Consultant, Department of Family Medicine, Mayo Clinic Arizona, Scottsdale, AZ, USA.

NEJM Catalyst Innovations in Care Delivery
|July 7, 2026
PubMed
Summary

Implementing a quality improvement strategy significantly boosted patient experience scores in family medicine. This approach fostered staff engagement and psychological safety, leading to sustained high patient satisfaction.

Related Experiment Videos

Last Updated: Jul 8, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
14:32

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 16, 2011

Area of Science:

  • Healthcare Management
  • Quality Improvement
  • Patient Experience

Background:

  • Improving patient experience is crucial for high-value healthcare.
  • Patient experience impacts clinical outcomes and patient-provider relationships.
  • Trust is built through positive patient-provider and patient-institution interactions.

Purpose of the Study:

  • To describe a quality improvement (QI) approach to enhance patient experience scores.
  • To detail the implementation of a QI strategy in a Family Medicine department.
  • To assess the impact of the QI strategy on patient satisfaction over time.

Main Methods:

  • A comprehensive QI strategy was developed, incorporating clinician/staff engagement and psychological safety.
  • Patient experience was measured by top box scores (likelihood to recommend).
  • Quarterly top box scores were analyzed using control charts from January 2017 to December 2020.

Main Results:

  • The QI initiative demonstrated steady, sustained increases in patient experience top box scores.
  • Staff engagement and a psychologically safe environment were key contributors.
  • Post-intervention data (through mid-2024) show scores consistently above the 90th percentile nationally.

Conclusions:

  • A structured quality improvement approach can effectively enhance patient experience.
  • Engaging staff and fostering a positive work environment are vital for sustained patient satisfaction.
  • The implemented strategy led to significant improvements in patient-provider interactions and overall satisfaction.