Applying the UTAUT Model to Analyze Healthcare Professionals' Behavioural Intention to Use Hospital Information...

Background/Objectives: Although Hospital Information Systems (HIS) are essential to the provision of contemporary healthcare, clinical professionals' use of HIS is still uneven. Robust healthcare decision-making is based on the systematic collection, storage, and analysis of health data, and it is crucial to comprehend the elements that promote or impede adoption. In a tertiary-care multi-specialty hospital in Chennai, India, this study sought to evaluate the role of the Unified Theory of Acceptance and Use of Technology (UTAUT) constructs-Performance Expectancy, Effort Expectancy, Social Influence, and Facilitating Conditions-on the Behavioural Intention of healthcare professionals to adopt HIS. Methods: 140 medical professionals (physicians, nurses, and hospital technicians) from a 750-bed teaching hospital where HIS had been in use for at least 24 months were chosen by stratified random sampling to participate in a descriptive, cross-sectional study. The original UTAUT instrument was modified into a structured, self-administered questionnaire using a validated 5-point Likert scale. Expert review was used to demonstrate face validity, while Cronbach's Alpha (α > 0.70) was carried out. Statistical analysis methods included Pearson correlation, multiple linear regression, one-way ANOVA with Tukey's HSD post hoc analysis, and Structural Equation Modelling (SEM). Results: The majority of responders in the sample were female (51.5%), primarily nurses (47%), and had less than five years of work experience (36%). All four UTAUT constructs were found to be significantly correlated with Behavioural Intention by Pearson correlation, with Performance Expectancy showing the strongest association. The structural model explained a significant proportion of the variance in technology adoption. Multiple regression analysis indicated that Performance Expectancy (β = 0.480, p < 0.01) and Social Influence (β = 0.180, p < 0.05) were significant positive predictors of Behavioural Intention. Confirmatory Factor Analysis verified acceptable measurement boundaries (χ²/df = 1.42, RMSEA = 0.043, SRMR = 0.062, CFI = 0.94. An exploratory one-way ANOVA revealed that perceptions of Facilitating Conditions differed significantly by professional designation (F (2, 137) = 6.42, p = 0.002), with nurses scoring significantly lower than physicians (p = 0.002) and technicians (p = 0.011). Conclusions: Performance Expectancy is the main driver of healthcare professionals' Behavioural Intention to adopt HIS. Compared to doctors and technical professionals, nurses reported considerably lower perceptions of Facilitating Conditions, indicating a substantial support gap. In order to close the clinical digital gap and enhance patient safety, these findings advocate for role-specific infrastructure investments and focused implementation techniques.