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Digital Transformation in Health Care: Are We on the Right Track?
Guilherme Tortorella1,2,3, Flavio Fogliatto4, Roberto Vassolo2
1Department of Mechanical Engineering, The University of Melbourne, 2204/915 Collins St, Docklands, Melbourne, Australia, 61 492481774, 61 492481774.
Journal of Medical Internet Research
|July 21, 2026
Summary
Digital transformation in healthcare faces challenges but offers benefits. This study examines social and technical factors influencing progress, proposing future research directions for better health systems.
Area of Science:
- Health Informatics
- Sociotechnical Systems Theory
- Healthcare Management
Background:
- Digital transformation in healthcare is increasingly important due to the need for improved care.
- Implementation faces significant challenges, yet stakeholders are motivated to develop solutions.
Purpose of the Study:
- To analyze the progress of digital transformation in the healthcare sector.
- To examine current digitalization efforts using a sociotechnical perspective.
Main Methods:
- Discussion based on sociotechnical systems theory, with 3 social and 3 technical dimensions.
- Analysis drawing from literature review and authors' extensive academic and practical experience.
Main Results:
- Both social (people, culture, goals) and technical (processes, infrastructure, technology) dimensions impact healthcare digital transformation.
- Identified trends in these dimensions led to 12 propositions for future validation.
Conclusions:
- Findings can inform government policies, private initiatives, and regulatory guidelines for successful digital transformation.
- Highlights opportunities for interdisciplinary research to advance understanding of healthcare digitalization.
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