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Patient Acceptability, Perceptions and Concerns Regarding Artificial Intelligence Scribes in Outpatient Dermatology
Vanessa Tran1,2, Lachlan D W Lau1,3, Senhong Lee4,5,6,7
1Department of Dermatology, Royal Melbourne Hospital, Parkville, Victoria, Australia.
The Australasian Journal of Dermatology
|July 27, 2026
Summary
Most dermatology patients are comfortable with ambient artificial intelligence (AI) scribes, but over half have concerns. Transparent implementation and patient-centered discussions are needed for AI scribe adoption.
Area of Science:
- Medical Informatics
- Patient Experience
- Artificial Intelligence in Healthcare
Background:
- Ambient artificial intelligence (AI) scribes are emerging tools in clinical settings.
- Understanding patient perspectives is crucial for the adoption of AI technologies in healthcare.
Purpose of the Study:
- To assess patient acceptability, perceptions, and concerns regarding ambient AI scribes.
- To evaluate patient comfort levels with AI scribe use in a dermatology outpatient clinic.
Main Methods:
- A cross-sectional survey was conducted.
- Data were collected from patients in an outpatient dermatology clinic regarding their views on AI scribes.
Main Results:
- A majority of patients (82.1%) reported comfort with ambient AI scribe use.
- Despite general comfort, over half of the patients expressed concerns about AI scribe technology.
- Patient prior exposure to AI scribes was limited.
Conclusions:
- Patient comfort with AI scribes is high, even with limited exposure.
- Addressing patient concerns through transparent, patient-centered strategies is essential for successful implementation.
- Tailored communication is necessary to mitigate patient apprehension regarding AI scribes.
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