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Updated: Aug 5, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
(Co)Creating Cultures of Good Treatment in Health Education: What Actions Does the Community Propose?
Javiera Ortega-Bastidas1, Nancy Bastías-Vega1, Marjorie Baquedano-Rodríguez2
1Medical Educational Department, Faculty of Medicine, Concepción University, Chacabuco esquina Janequeo s/n., Concepción 4030000, Chile.
Background:
Educational environments grounded in respect, empathy, and fair treatment are vital for effective learning and clinical safety. Cultivating this positive culture is essential for improving professional practices and future development. The aim was to develop strategies collaboratively to promote good treatment practices within health programs across six Chilean universities.
Methods:
This study utilized a qualitative action research (AR) approach. Researchers conducted 23 co-creation workshops involving 188 students and 158 faculty members. The resulting data were analyzed using CAQDAS MAXQDA, version 24.
Results:
Participants favored short-term actions (61.6%; n = 94) over medium-term (17%; n = 26) or long-term (20.9%; n = 32) initiatives. Proposed short-term actions focused on curricular changes, faculty development, and well-being initiatives. Medium-term plans emphasized support systems and committees, while long-term goals targeted broader policies, labor conditions, and teaching hospitals, which presented the lowest frequency. The study identified three domains of actors involved: beneficiaries, groups, and those responsible for implementation.
Conclusions:
These community-driven, collaborative efforts provide a constructive framework for institutional intervention. By engaging stakeholders directly, the co-creation process allows for a comprehensive understanding of the scope and limitations of educational initiatives, effectively grounding them within the specific needs of the academic context.
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