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Consumer Health Information: A Narrative Review
Mohammad Javad Dehnavi1, Nooshin Peyman2, Mohammad Javad Mansourzadeh3
1Department of Medical Library and Information Science, School of Allied Medical Sciences, Tehran University of Medical Sciences, Tehran, Iran.
Medical Journal of the Islamic Republic of Iran
|July 28, 2026
Summary
Consumer health information (CHI) involves sharing health knowledge and skills to improve consumer well-being. Key challenges include misinformation and health literacy, highlighting the need for trusted information sources like librarians.
Area of Science:
- Health Communication
- Information Science
Background:
- Consumer Health Information (CHI) is crucial for disseminating health knowledge and fostering positive health behaviors.
- It aims to enhance consumers' health status through information and skill development.
Purpose of the Study:
- To define the concept and features of Consumer Health Information (CHI).
- To review current research on CHI.
- To examine health information-seeking behaviors of consumers.
Main Methods:
- A systematic literature search was conducted on February 28, 2025, using keywords like 'consumer health information' and 'health literacy'.
- Databases included PubMed, Web of Science, Google Scholar, and grey literature.
- 55 out of 1,058 retrieved records were analyzed.
Main Results:
- CHI is a dynamic concept focused on information provision and skill enhancement for health behavior change.
- Evaluation criteria for CHI include comprehensiveness, credibility, readability, and usefulness.
- The internet, social media, and AI are primary access points, but misinformation and low health literacy pose significant challenges.
Conclusions:
- Accurate, reliable health information is vital, necessitating standardized guidelines and infrastructure for CHI.
- Economic evaluations of CHI's ROI and utility are needed for policy decisions.
- Librarians are essential as trusted intermediaries in navigating health information.
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