Women's Experiences With Telemedicine: Predictors of Satisfaction in Ambulatory Care

Telemedicine use has expanded rapidly across ambulatory care. Satisfaction with telemedicine services has been associated with social determinants of health (SDOH) such as socioeconomic status, ethnicity, and employment status. However, little is known about gender-specific patterns in patient experience. This study examined how demographic and SDOH are associated with telehealth satisfaction among women.

A cross-sectional analysis was conducted using data from female patients who completed standardized post-telehealth surveys within the Mayo Clinic Health Care System between March 2020 and December 15, 2023. Logistic regression was used to evaluate the association between patient satisfaction and the following demographics and SDOH: age, race, ethnicity, marital status, Elixhauser score, mental health diagnosis, stress risk, financial risk, transportation risk, food insecurity risk, primary language, and physical activity risk.

Among 51,512 female patients, higher age was associated with less satisfaction with "ease of scheduling appointment" and "ease of contacting clinic," but was associated with significantly higher satisfaction for other measures, including "care practitioners' efforts to include" and "recommending healthcare office." A high Elixhauser score was associated with lower satisfaction with "how well the audio and video connections worked."

A higher Elixhauser score and older age emerged as key factors associated with telehealth satisfaction among women. Targeted efforts to support patients with complex health needs and those requiring enhanced care coordination may improve satisfaction and equity in ambulatory telemedicine.