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Artificial Intelligence as Companionship: A Systemic and Relational Examination Using Empirical Data From Psyhelp
1Department of Counseling & School Psychology, San Diego State University, San Diego, California, USA.
Journal of Marital and Family Therapy
|August 12, 2026
Summary
People use artificial intelligence (AI) for emotional support, finding it a safe supplement to human relationships. This AI companionship helps regulate emotions and can even improve connections with others.
Area of Science:
- Psychology
- Human-Computer Interaction
- Sociology
Background:
- Artificial intelligence (AI) is increasingly utilized for emotional support, companionship, and reflection.
- Growing interest in AI companionship necessitates research into its integration within broader relational systems.
Purpose of the Study:
- To examine how individuals construct AI companionship experiences within their relational systems.
- To explore the multifaceted roles of AI in users' emotional and social lives.
Main Methods:
- Qualitative-dominant mixed methods design utilizing anonymized data from an AI-assisted mental health platform (Psyhelp).
- Thematic analysis of user narratives integrated with engagement patterns and self-reported emotional indicators.
Main Results:
- Users primarily experienced AI companionship as a relational supplement, valuing its availability, responsiveness, and psychological safety.
- Four key themes emerged: AI as a relational supplement, a transitional emotional regulator, a psychologically safe disclosure space, and a facilitator of human relationships.
Conclusions:
- AI companionship reflects and addresses broader human relational needs.
- Findings have significant implications for systemic assessment, case conceptualization, and clinical training in mental health.
- AI companionship can serve as a valuable tool in supporting emotional well-being and interpersonal connections.
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