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Evaluating the implementation of a hospital-internal digital supply chain system over 5 years using a logic model
Saskia Kröner1, Jörg Hassmann1, Lara Niemöller1
1Centre for Medical, Social and Health Informatics, Osnabrück University of Applied Sciences (AS), Osnabrück, Lower Saxony, Germany.
Frontiers in Digital Health
|August 14, 2026
Summary
Digital transformation in hospital supply chains improves efficiency and satisfaction through barcode scanning. Successful implementation requires user engagement, training, and supportive organizational culture for sustained benefits.
Area of Science:
- Healthcare Management
- Information Technology in Healthcare
- Supply Chain Management
Background:
- Hospital digital transformation is crucial for operational efficiency, workflow standardization, and data quality.
- Integrating digital technologies into hospital supply chain management is a key area of focus.
- This study evaluates a specific digital transformation project within a hospital network.
Purpose of the Study:
- To evaluate the implementation of a digital supply chain project using an intelligent central hub and mobile barcode scanners.
- To assess the impact of digitalization on material documentation and request processes.
- To analyze the pathways to implementation success using a logic model framework.
Main Methods:
- An embedded explanatory mixed-methods evaluation was conducted over five years.
- A logic model framework was employed to map inputs, activities, outputs, and outcomes.
- Data included user surveys (n=310, n=148), system log data (2021-2025), and qualitative interviews.
Main Results:
- Digitalization transitioned workflows from paper-based to scanner-based, increasing adoption, satisfaction, and efficiency.
- Scanner usage correlated positively with process throughput, indicating adoption drivers.
- Staff contribution satisfaction positively associated with overall process satisfaction, supporting the logic model.
Conclusions:
- Comprehensive digital transformation enhances hospital supply chain satisfaction, standardization, and efficiency.
- Sustained success necessitates ongoing user engagement, competence development, and supportive organizational cultures.
- The logic model effectively identified implementation patterns and areas for improvement.
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