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Counter Workplace Incivility with Kindness
Abstract:
Incivility is especially prevalent in high-stress work such as occurs in healthcare settings and leads to a cascade of negative effects. Jesus taught to respond to unkind actions with kindness and love. Acts of kindness have been shown to be contagious and can evoke positive emotional and physical reactions as well as impact the workplace environment. In addition to following biblical teaching, self-control in responding to uncivil behavior can be supported by using the CUS (Concerned, Uncomfortable, Safety) script developed by the Agency for Healthcare Research and Quality. Joyfully showing Jesus' kindness can shine God's goodness rather than intensify uncivil interactions.
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