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A longitudinal study of supervisor support as a moderator in maintaining work engagement during working from home: A
Shi-Woei Lin1, Muhammad Azmi Alamyah2, Benjamin Kaufman3
1Department of Industrial Management, National Taiwan University of Science and Technology, Taipei, Taiwan; Artificial Intelligence for Operations Management Research Center, National Taiwan University of Science and Technology, Taipei, Taiwan.
Abstract:
Maintaining employee work engagement during extended periods of work from home (WFH) is essential for sustaining productivity. Although prior research highlights the detrimental effects of job stress and imbalanced work demands on burnout and engagement, few studies explore how supervisor support mitigates these effects over time. This study examines such relationships as WFH progresses. Panel data from 145 participants, collected at multiple time points over a 10-month period, reveal that as the WFH period extends, supervisor support becomes increasingly effective in alleviating the negative impact of job demands and perceived stress on burnout. This reduction in burnout subsequently contributes to the sustained work engagement of employees. These findings offer valuable insights into the role of supervisor support during extended WFH periods and provide recommendations for managing burnout and maintaining engagement in remote work environments.
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