Conflict Resolution and Negotiation

Health care conflict is not benign. It has the potential to impact the quality of care, patient safety, patient satisfaction, and health care providers. The psychology of conflict provides a window into how health care practitioners may react during times of stress while providing patient care. Health care conflict may occur at the level of equal peers, but it may also occur within hierarchical relationships. Structured communication tools, conflict resolution techniques, negotiation tactics, and the implementation of psychological safety are some of the solutions that empower health care providers to resolve conflicts.