Related Experiment Videos
Implementation of quality function deployment to improve the healthcare of a private hospital
Gizem Z Aydın1, Elif Dikmetaş-Yardan
1Department of Healthcare Management, Faculty of Health Sciences, Ondokuz Mayıs University, Samsun, Türkiye.
Objective:
This study aims to provide recommendations for improving healthcare services in a private hospital and to demonstrate the potential use of multicriteria decision-making (MCDM) methods that are not commonly used in the context of quality function deployment.
Methods:
The research was carried out in two private hospitals. Data were collected from a total of 620 participants using the SERVQUAL scale and MCDM methods, specifically Decision Making Trial and Evaluation Laboratory and Stepwise Weight Assessment Ratio Analysis.
Results:
The most important customer requirements were "performing procedures correctly the first time" and "staff having sufficient knowledge." In contrast, the least important was identified as the "visual appeal of buildings." Regarding technical requirements, "corporate image" and "competitive structure" were prioritized.
Conclusions:
This study guides healthcare managers in optimizing resource allocation and developing customer-oriented strategies.
Related Concept Videos
Health Information Technology and Healthcare Information System
Health Information Technology, commonly called HIT, integrates advanced information systems and technology in healthcare settings. Its primary functions include:
Methods Of Healthcare Delivery System
Managed Care System:
The managed care system is designed to control the cost while maintaining the quality of care. The patient's care from admission to discharge is planned by the primary care provider or the case manager, also known as the gatekeeper. In a managed care system, the number of care providers is limited...
Healthcare Associated Infections II: Preventive Measures
The best practices for preventing healthcare-associated infections include hand hygiene, patient risk...
Integrated Healthcare System
Tertiary Healthcare System
Secondary Healthcare System