A Portfolio Approach to Universal Design in Museum Programming
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Jenna Edwards1, Ellie King2, Andrew Westover1
1High Museum of Art, Atlanta, GA, USA.
Abstract:
Implementation of Universal Design (UD) and accessibility principles at museums primarily focuses on physical spaces, exhibitions, and interpretive content. The experiential subjectivity of programming, designed for different audiences, styles, and environments, can seem to limit pursuing universal access and inclusion. This paper proposes a framework for improving accessibility: first, define universal museum experience goals and, second, use a portfolio approach to evaluate museum programming for effectiveness in creating consistent (and substantively diverse) visitor experiences. Developed out of research conducted by the High Museum of Art in Atlanta, Georgia, USA, this approach adapts the Museum Exhibition User Experience (MEUX) Model to evaluate program effectiveness at creating shared experiences and sufficient differentiation to function as an accessible portfolio. Discussion includes findings from the High portfolio evaluation, unexpected insights, and considerations for other museums.
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