Triage: a working solution to over crowding in the emergency department

Insights

Emergency departments face overcrowding from non-urgent cases. A triage system at The Hospital for Sick Children effectively directed patients, reducing hospital admissions for non-urgent care seekers.

Area of Science:

  • Pediatrics
  • Emergency Medicine
  • Healthcare Management

Background:

  • Emergency departments (EDs) are experiencing overcrowding due to a high volume of non-urgent patient visits.
  • This overcrowding strains resources and impacts the care of critically ill patients.

Purpose of the Study:

  • To evaluate the effectiveness of a triage system implemented at The Hospital for Sick Children in Toronto.
  • To assess patient distribution and subsequent healthcare utilization based on triage decisions.

Main Methods:

  • A retrospective analysis of 13,551 patient visits over a two-month period.
  • Patients were directed to either the main emergency room or a screening clinic (triage) by receptionists.
  • Data collected included patient disposition and primary reasons for visit.

Main Results:

  • Out of 13,551 patients, 8,368 were sent to the emergency room and 5,183 to the screening clinic.
  • Emergency room patients frequently presented with accidents/injuries (45%) and respiratory illness (19%), with 15% requiring hospital admission.
  • Screening clinic patients predominantly had respiratory illness (49%) and infective diseases (18%), with less than 1% needing hospitalization.

Conclusions:

  • The triage system successfully diverted a significant number of non-urgent patients to a screening clinic.
  • This strategy appears effective in reducing unnecessary emergency room visits and hospital admissions for non-urgent conditions.
  • Implementing similar triage protocols could alleviate ED overcrowding in pediatric settings.

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