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Measuring client gains from staff-implemented programs

B F Greene, B S Willis, R Levy

    Journal of Applied Behavior Analysis
    |January 1, 1978
    PubMed
    Summary
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    Public displays significantly improved client participation and outcomes in training programs. This strategy enhanced consistency in toilet training and physical therapy, surpassing immediate feedback alone.

    Area of Science:

    • Behavioral psychology
    • Health services research
    • Program evaluation

    Background:

    • Assessing staff training program effectiveness requires evaluating client impact.
    • Client participation and outcomes are key indicators of training adequacy.

    Purpose of the Study:

    • To devise and test measures for client impact in training programs.
    • To investigate the effectiveness of public displays versus immediate feedback on client participation and outcomes.

    Main Methods:

    • Experiment 1: Measured client consistency in a toilet-training program, introducing public displays.
    • Experiment 2: Assessed client performance and benefits in physical therapy (range-of-motion, ambulation) under immediate feedback and public display conditions.

    Main Results:

    Related Experiment Videos

    • Client participation in toilet training was initially erratic but became consistent with public displays.
    • Physical therapy improvements were slight with immediate feedback but substantial with added public displays.

    Conclusions:

    • Public displays are a potent strategy for enhancing staff training program effectiveness.
    • Visual feedback mechanisms can significantly improve client engagement and therapeutic outcomes.