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Human issues in computerized social services

R J Sullivan

    Child Welfare
    |July 1, 1980
    PubMed
    Summary
    This summary is machine-generated.

    Cooperation between administrators and staff is key to avoiding problems when implementing new computer systems in social service organizations. This collaborative approach ensures smoother system integration and better outcomes.

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    Area of Science:

    • Information Systems
    • Organizational Behavior
    • Social Services Technology

    Background:

    • Implementing computer systems in social service organizations presents unique challenges.
    • Effective technology adoption requires addressing organizational and human factors.

    Purpose of the Study:

    • To identify critical factors for successful computer system implementation in social service settings.
    • To emphasize the role of stakeholder involvement in mitigating implementation challenges.

    Main Methods:

    • Qualitative analysis of implementation processes in social service organizations.
    • Case study approach examining administrator and staff interactions.
    • Review of best practices in information system deployment.

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    Main Results:

    • Administrator and staff cooperation significantly reduces implementation hurdles.
    • Early and continuous participation fosters system acceptance and efficacy.
    • Lack of collaboration leads to system inefficiencies and resistance.

    Conclusions:

    • Collaborative planning and implementation involving all stakeholders are essential for successful computer system integration in social service organizations.
    • Fostering a participatory environment enhances the effectiveness and sustainability of technological advancements in social welfare services.